Refund and Shipping Policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. We will only accept returns or refunds for damaged or faulty items. We do not accept returns for change of mind.   

To be eligible for a return, You’ll need the receipt or proof of purchase. 

To start a return, you can contact us at dnacottonz@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at dnacottonz@gmail.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping
To return your product, you should mail your product to: DNA Cottonz 1245 Farmington Ave #1100 West Hartford, CT 06107, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.